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Help Center
Categories
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Reservation
Reservations, Change, Cancel, bill, etc.
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check-in check-out
Room entry, Check In, Tablet, Check Out, etc.
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Service
meal service, ice maker, free flow drink, Cleaning, vending machine, rental cycle, etc.
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Facilities
Room, bath/hot spring/sauna, washroom, toilet, floor heating, ventilation fan, footbath, pool, barrier-free, pets, etc.
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Equipment (home appliances)
Projector, TV, Wifi, air conditioner, air cleaner, Humidifier/Dehumidifier, charger, kitchen appliance, washing machi...
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kitchenware
Tableware, cups, pots, knives, cutting boards, chopsticks, spoons, forks, sponges, detergent, plastic wrap, foil, etc.
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Amenities
Amenities, Housewear, etc.
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Access
parking lot, Taxi, hire car, public transportation, etc.
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Other
surrounding road conditions, luggage, lost property, Call Center Contact, etc.